Are you struggling to meet your repayments? It is best that you contact your creditors as soon as you can to discuss your situation. There are a variety of options available depending on your circumstances, particularly for short term relief related to temporary income loss.

Each bank has its own hardship line with dedicated staff who can assist you. Below you can find a variety of different bank’s direct hardship lines and links to their Financial Hardship websites, we have listed the most common ones. If you do not see your creditor on this list, please give one of our friendly consultants a call on 1300 887 211 and they can help you.

Creditor Hardship Lines
ANZ 1800 351 548 (option 1)
Bankwest 1300 769 173
Commonwealth Bank 1300 720 814
Citibank 1800 722 879
GE Money 1800 220 718
HSBC 1300 555 988
NAB 1800 701 599
St George 1800 629 795
Westpac 132 668/1800 067 497

There is a great online resource provided by the Australian Bankers Association called Doing it Tough worth a read. You may also find it helpful to get help from a Financial Counsellor.  The Financial Counsellors service is government funded and provides free independent advice and assistance to people who struggling with their finances.

We also offer a Free Financial Hardship – How To Fact Sheet that you can download together with a proforma Letter of Request and Statement of Financial Position that will need to be provided with your request.

How can Debt Cutter help you?

  • Debts out of control?
  • Multiple creditor demands?
  • Finding it difficult negotiating a relief arrangement that works?
  • Creditors unwilling to help?
Perhaps your situation has spiralled beyond Financial Hardship.  That is where we can step in for you.

Debt Cutter offers a fee based Debt Negotiation and Consolidated Payment service. We negotiate an arrangement for you with your creditors and then consolidate your debt repayments so that you can keep on track with the terms negotiated.

The Debt Cutter team have been negotiating debt payment arrangements with creditors for over 12 years, we have the contacts and expertise to drive a result that meets your budget.  Call us for a free phone consultation, we can assess your situation and advise, if we can help.

Useful Contacts when struggling with your finances

Looking for assistance with obtaining your credit file? Struggling emotionally with debts? Need help finding a job?

Below is a bunch of useful links we have found that will help you negotiate those tough times in life.

Financial Resources


Veda is a provider of credit file information. Apply for your credit file online to see loan enquiries, credit providers, serious debts, credit infringements, commercial credit and public record information.

1300 762 207


Australian Financial Security Authority is the Government body that oversees the administration and regulation of personal insolvency systems.

1300 364 785


ASIC’s MoneySmart website provides financial guidance for Australians whether its about making the most of your money or paying off debt.

1800 007 007

Beyond Blue

Beyond Blue are an organisation that supports Australians who are struggling with anxiety and depression.

1300 22 4636

The Salvation Army

The Salvos assist Australians with a wide range of services such as employment, emergency services, financial counselling and much more.

1300 36 36 22


Centrelink is a Government department that assists people in tough times with payments and services.

132 300

Centrelink – Social Workers

Centrelink Social Work Services helps people who are struggling with difficult times in life with confidential counselling and support.

132 850


Financial Ombudsman Services (FOS) assist with dispute resolution for consumers and financial services providers.

1300 78 08 08

St Vincent de Paul Society

Vinnies assist and support Australian’s going through tough times. Vinnies helping with a wide range of issues such as disaster recovery to finances (money management, loans).

(02) 6202 1200